Support & Client Care
Your journey with Ambassador City Chauffeurs is designed to be seamless and intentional.
This page is here to provide clear guidance, thoughtful answers, and direct support whenever you need it.
Standards of Practice
As an active member of the National Limousine Association, we adhere to the strict protocols and standards set forth by the NLA Duty of Care and Bill of Rights, to ensure our clients and chauffeurs are provided the highest level of safety. We take great pride in serving as ambassadors of our city, our state and of our profession.
Reservations & Changes
Q: How do I book a ride—online, by phone, or by text?
A: You can book online through our website (Request a Quote / Book Now), or contact us directly by phone, text, or email—whatever is easiest. We’ll confirm details and send written confirmation.
Q: How far in advance should I reserve my chauffeur service?
A: For best availability, book as early as you can - especially for airport peak times and weddings/events. We are normally booked for same week reservations. Same-week bookings can happen, but advance notice helps us reserve the ideal vehicle and chauffeur.
Q: Do you accept last‑minute or same‑day bookings?
A: Not typically, we may make exceptions if availability allows. For same‑day service, calling or texting is usually the fastest way to confirm.
Q: What details do you need to confirm my reservation?
A: Pickup date/time, pickup/drop‑off addresses, passenger count, luggage details, and any flight info (for airport trips). We’ll also note any special requests (child seat, pet, stops, etc.).
Q: Can I book for someone else (assistant booking for an executive, guest, or family member)?
A: Absolutely. Provide the traveler’s name and contact info, and tell us who should receive confirmations and updates.
Q: Can I make changes to my reservation after it’s confirmed?
A: Yes—just contact us as soon as possible. Changes may affect timing, vehicle availability, and pricing, but we’ll do our best to accommodate.
Q: Do you offer round‑trip bookings?
A: Yes. Round‑trip can be booked as two point‑to‑point rides or as hourly service if you want the chauffeur on standby.
Q: Can I book multiple stops or a custom itinerary?
A: Yes. Share your stops and timing, and we’ll quote it as either point‑to‑point with stops or hourly/as‑directed service—whichever fits best.
Q: Do you provide hourly chauffeur service as well as point‑to‑point rides?
A: Yes—both options are available, including hourly “as‑directed” service for meetings, events, and flexible itineraries.
Q: Is there a minimum number of hours for hourly bookings?
A: Typically yes (often 2+ hours), but minimums can vary by day/time and vehicle type. We’ll confirm the minimum when we quote your ride.
Airport & Pick Up
Q: Do you provide airport pick‑up and drop‑off service?
A: Yes—airport transfers are one of our core services, including early morning and late‑night trips.
Q: Which airports do you serve (including regional airports and private aviation)?
A: We serve major and regional airports across Arkansas and can also coordinate private aviation/FBO pickups where permitted
Q: Do you track flight status and adjust pickup times for delays?
A: Yes—when flight details are provided, we monitor status and adjust pickup timing when delays occur.
Q: Where will I meet my chauffeur at the airport?
A: We’ll confirm the exact pickup method (curbside or meet‑and‑greet) and provide clear instructions ahead of arrival, including chauffeur contact details.
Q: Can I add an extra stop on the way from the airport (hotel, office, restaurant)?
A: Yes. Just tell us the stops when booking so we can plan timing and quote accurately.
Billing & Reciepts
Q: How is pricing calculated (hourly vs. point‑to‑point)?
A: Point‑to‑point is priced by route/time factors; hourly is priced by the hour with a minimum. We’ll recommend the most cost‑effective option for your plan.
Q: Do you charge wait time, and how is it calculated?
A: Yes, if waiting exceeds the included grace period for your trip type. We’ll explain the grace time and the wait‑time rate in your booking confirmation.
Q: What payment methods do you accept?
A: Most clients pay by major credit/debit card; corporate accounts may have additional billing options depending on approval.
Q: When is payment due—at booking or after the ride?
A: Most reservations are paid in advance to secure the vehicle and chauffeur. Approved corporate arrangements may differ.
Q: Can you provide itemized receipts for expense reports?
A: Yes—itemized receipts are available and can be sent via email for easy reimbursement and reporting.
Executive Travel
Q: Do you offer corporate chauffeur service for meetings and roadshows?
A: Yes—corporate travel is a primary focus, including meetings, executive transport, and multi‑stop itineraries.
Q: Can we set up a business account for frequent travel?
A: Yes. We can set up a business profile for frequent riders and organizations to streamline booking and billing.
Q: Do you provide service for conferences, conventions, and corporate events?
A: Yes—single executives, teams, and groups can be accommodated depending on vehicle availability and schedule needs.
Q: Can you coordinate transportation for visiting VIPs, clients, or speakers?
A: Yes. We can manage pickup windows, live updates, and professional service standards appropriate for VIP guests.
Q: Do you provide discreet, quiet rides for calls and work?
A: Yes—discretion and a calm, professional atmosphere are standard. If you prefer a quiet ride, let us know and we’ll honor it.
Weddings & Events
Q: Do you provide wedding transportation for the couple, wedding party, and guests?
A: Yes—wedding transportation can be customized for the couple, the wedding party, family, and guest movements.
Q: Can you help build a wedding day transportation timeline?
A: Yes. We’ll coordinate pickup times, photo windows, ceremony timing, and reception departures to keep the day smooth.
Q: Can you do a send‑off departure vehicle (grand exit)?
A: Yes—grand exit and “final departure” service can be reserved as a dedicated pickup time or hourly standby.
Q: Do you provide transportation for galas, charity events, and formal celebrations?
A: Yes—formal events are a great fit for chauffeured service and we’ll tailor timing around entrances and departures.
Q: Can you decorate the vehicle for a wedding (within safe limits)?
A: We never allow the car to be decorated. We do provide bride and groom a gift
Standards & Safety
Q: Are your chauffeurs professionally trained and background checked?
A: Yes. All of our chauffeurs are PAX certified and background verified for client safety and peace of mind.
Q: Are you licensed and commercially insured?
A: Yes—we operate as a professional chauffeured transportation provider with commercial insurance.
Q: What are your safety standards compared to rideshare services?
A: Chauffeured service is built around professional dispatching, consistent standards, and accountability—plus commercial operations practices that prioritize client safety and reliability.
Q: Are your chauffeurs uniformed and professionally presented?
A: Yes—professional presentation is part of the experience. If you need a specific dress code for an event, tell us in advance.
Q: Will I receive my chauffeur’s name and contact information ahead of time?
A: Yes—clients receive confirmations and chauffeur contact details as part of the trip communication flow.
Service Areas
Q: What cities/areas do you serve locally?
A: We serve Little Rock and Central Arkansas, with service extending across the state depending on your trip needs.
Q: Do you provide service statewide or for long‑distance trips?
A: Yes—statewide and longer-distance trips are available with advance planning for chauffeur scheduling.
Q: Do you offer out‑of‑state transfers?
A: Yes—out‑of‑state trips can be arranged, especially for nearby regional destinations.
Q: Do you provide transportation to hotels, country clubs, venues, and event centers?
A: Yes—hotels, venues, country clubs, and event sites are common destinations, and we can coordinate multi‑stop itineraries.
Q: Can you do early morning pickups or late‑night returns?
A: Yes—24/7 style scheduling is available, especially for airport and event travel.
Affiliate Travel
Q: Can you arrange rides in other cities through a trusted affiliate network?
A: Yes—we can coordinate transportation outside our home market through a vetted affiliate network when needed.
Q: Do you coordinate with hotels, event planners, and venues as a preferred provider?
A: Yes—we frequently collaborate with venues, planners, and hospitality partners for smooth pickup flow and guest logistics.
Q: Can you handle transportation logistics for travel managers and concierges?
A: Yes—professional coordinators are welcome. We can manage multi-guest manifests, pickup windows, and real-time communication.
Q: Can you support group movements for corporate programs and events?
A: Yes—group moves are available with advance planning, including multi-vehicle coordination and timed departures.